How to Impress patiens

about impressing patients there are many important bits everybody should remember them :
1-The first impression which is how clean and tidy is the surgery uniform, the smell in the surgery and the appearance of the dentis...t etc. the music sort and level
2- Eye contact
3- Gently talk to your patient and call him by his familly name and ask him how he prefers you to call him
4- Confidentiality . (never ever pass treatment details to somebody without patient's permission even if a wife asks you about her husband)
5- Build confidence let nervous patients know that nobody will know they were petrified or in tears...
6- Reputation specially if you live in a little town make sure you don't go drunk or drive crasy ....
7- Listen to patient without interuption
8- Keep appropriate records and check them before patient entrance to the surgery
9- take time to investigate every case before making a diagnosis as patients won't trust you if you say different diagnosis
10- Explain every situation and its risk if no treatment performed , show patient Xrays. Google and show similar problems to prove you are giving the right diagnosis
11-Discuss treatment options risks and charges before you perform it
12- Time keeping to make sure patients don't wait long, apologize when late even 10 min
13- Don't blame patient if treatment fail use SAD but GLAD (SAD you lost the filling but GLAD you come back....)
14- Follow up by review appointment or phone to make sure everything is going well

Best wishes to everybody